Choose a section below to find common questions.

SUPPORT

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Meet the Support team.

We would love to assist you with any questions you have! Before doing so, please take a minute to read all information provided on this page or in product notecards.

If you still need some assistance, please leave a message or notecard with one of our support team members. Courtesy will go a long way 🥰

When asking for help please provide in detail all the information and include any photos using GyazoGyazo is a free and super easy way to send screenshots & our preferred method.

LIVEHELP

Supervisor

  • Please send an IM and a ticket will be created for your account. Ticket response time is within 3 business days or sooner. Usually within a few hours.

  • LiveHelp handles all transactions & refunds

DIANAPIERCE

Events Manager

  • Handles events and organizations for creators

  • Helps with in-world group support and one on one support questions.

DAEUSVULT

Group Support

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  • Helps with in-world group support and one on one support questions.

JAE VELDE

Flickr Queen 👸

  • Handles Flickr groups and Galleries

  • Helps with in-world group support and one on one support questions.

TECHNICIANWIZARD

Online Services

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  • Helps with scripting error messages or systems failing. Do not message for general support.

EXPERIENCED HELPERS

Reach out to our dedicated community helpers for common questions.​​​

CYNCYBIL     PATRICA RAGU     AALLIA

Anyone that is not listed on this page and is offering help is not an official team member and should be taken with caution.

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